New way of working in the pandemic

Your experience as a patient of Jct 20 Dental clinic will be a little different now. I hope our ethos of providing "Affordable private dentistry you can trust" still shines through the difficult times we are facing as we emerge out of this pandemic.

 

The experience in visiting the dentist has changed. There are many changes that have been put in place to ensure your utmost safety.


If you suspect you have symptoms of Covid-19 please stay at home and follow NHS guidance.

We try to manage as much pre-visit triaging , covid screening and administration roles with you over the phone and by email. This is to streamline your actual onsite dental visit. Deposits are taken for the appointment.


Please complete any online Covid screening or medical forms if you have been asked to do so.

It is preferable for you to wear a face covering in line with Public Health England when travelling to and from the clinic.

Only those with an appointment will be allowed to enter the clinic.  So please do not arrive more that 5 minutes early.

Please do not bring anyone with you into the building unless this person is accompanying a vulnerable adult, a disabled person or children.

Our reception is designed to be kept as clear as possible. Social distancing indicators have been placed on the floor to assist you with social distancing.

Upon arrival in the reception area, you will be requested to disinfect your hands with hand sanitizer and your temperature will be recorded from your forehead using an infra-red thermometer. Should your temperature be 38 degrees or above we most likely would rebook your appointment if we suspect covid 19.

Our reception team will be there to help you and will now be wearing a mask if they are not behind the perspex screen we have installed to protect their working environment.

Please bring your own pen in case you need to sign any documents.

If you have to sneeze, or cough, please do so in a tissue, bin it and finally wash your hands.

We would like to request you to have used the toilet facilities prior to your visit to the surgery as these will be out of use during your visit.

The through door will be opened for you and you will be asked to go to surgery.

You will be requested to place your personal belongings /coat in a box outside the surgery room in order to minimise contamination of non essential items.

Our team will be wearing various levels of PPE but we are all likely to be wearing a mask as we greet you. Unfortunately we would not be able to shake your hand.

The consultation and appropriate treatment(s) will be carried out with your full consent , aiming to limit the amount of time spent in the dental

Once completed we will direct you to one of our reception team members in order to finalize the check-out process, take payment and make further appointments as necessary. Deposits will be taken again for further appointments. Please let us know if you are unable to attend an appointment as short notice cancellations will incur a charge.

Thank you very much for your cooperation during these difficult times. Together we will succeed!